The Quality Revolution: Best Practice from the World's Leading Companies
By Steve Smith.
Description
Over the last decade, some businesses have been transformed out of all recognition using the power of the "Quality" concept, others have failed miserably attempting to apply the same principles. This book examines what the successful companies are doing, drawing on a wealth of examples from Japan, Europe and the USA. Steve Smith believes the leader of an organization has to instill revolutionary change to reap the dramatic effects of a leaner, sharper, better business and that a strong quality process is the vehicle for such change. It is neither simple nor easy to implement. The ...
ISBN(s)
1852511133, 9781852511135
